ServiceDarbar ("we", "us", "our") respects your privacy. This policy explains what personal information we collect when you visit our website or book a service, why we collect it, and the choices you have. It is written in line with the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.
1.Information we collect
We only collect what we need to deliver your service:
- Contact details — your name, phone number, WhatsApp number and email address.
- Service address — the address, landmark and area where the work is to be done.
- Booking details — the service you need, preferred date and time, and any notes or photos you share about the problem.
- Payment details — the amount paid and the mode (cash or UPI). We do not store card numbers or UPI PINs.
- Website usage — basic technical data such as browser type, device and pages visited, collected automatically to keep the site working well.
2.How we use your information
- To confirm your booking, assign an expert and send them to your address.
- To call or message you about your booking, price, arrival time or follow-up.
- To issue bills and handle warranty, complaint and refund requests.
- To send offers or service reminders, only if you have agreed. You can opt out at any time.
- To improve our services and website, and to prevent fraud or misuse.
- To meet legal, tax and accounting requirements.
4.How we protect your data
We use reasonable security practices to protect your information from loss, misuse or unauthorised access. Access is limited to staff and experts who need it for your job. No method of transmission or storage is fully secure, but we work to protect your data and will inform you as required by law if a breach affects you.
5.How long we keep it
We keep your booking details for as long as needed to provide the service, honour warranty and handle complaints, and to meet legal and tax requirements. After that, we delete or anonymise it.
6.Your rights
You can ask us to:
- Tell you what personal information we hold about you.
- Correct or update information that is wrong or incomplete.
- Delete your information, where we are not required by law to keep it.
- Stop sending you promotional messages.
- Withdraw consent you gave earlier (this will not affect work already done).
8.Third-party links
Our website links to WhatsApp, Instagram and Facebook. Those services have their own privacy policies, and we are not responsible for how they handle your data.
9.Children
Our services are meant for adults. We do not knowingly collect personal information from anyone under 18.
10.Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.
11.Contact & grievance officer
For any privacy question, request or complaint, contact our Grievance Officer. Email support@servicedarbar.com or call / WhatsApp +91 90884 42238 (Mon - Sun: 8 AM - 8 PM). We will respond within 30 days.