We want you to be happy with every service. You can pay online when you book or after the job is done, and most issues are solved by fixing the work rather than refunding. This policy explains how cancellations, re-service and refunds work.
1.How you pay
You can pay online when you book (UPI, cards, netbanking or wallets, processed securely by Razorpay) or pay by cash or UPI after the work is complete.
If you paid online and then cancel within the free-cancellation window below, or we are unable to serve your booking, we refund the full amount to the original payment method. Refunds are started within 2 working days and usually reach your account in 5–7 working days, depending on your bank.
For services priced “onwards”, paying online covers the starting price. Any extra work is shown to you with its price and done only with your OK.
2.Cancellation
- Free cancellation or rescheduling up to 2 hours before your slot.
- If you cancel less than 2 hours before the slot, or after the expert has left for your address, a visit charge may apply.
- If the expert reaches the address and cannot contact you or get access, a visit charge may apply.
- If we cancel or cannot send an expert, there is no charge to you, and we will offer the earliest available slot.
3.Not happy with the work?
Tell us within 48 hours of the service (or within 30 days for a repeat repair issue covered by warranty). We will send an expert to redo or fix the work at no extra labour cost. If we are unable to fix it, you will get a full or partial refund of the service charge, depending on the work done.
4.When you are eligible for a refund
- You paid, but the service was not delivered.
- You were charged more than the price agreed before the work started.
- You were charged twice for the same service.
- The same issue returned within the warranty period and we could not fix it.
- A spare part we supplied was faulty and could not be replaced.
5.When a refund does not apply
- The service was completed as agreed and a different, new problem appears later.
- The issue is caused by misuse, accidents, power fluctuation or repairs by someone else after our visit.
- The complaint is raised after the timelines above.
- Visit or inspection charges, once the expert has inspected the problem.
- Spare parts that were fitted and working; these follow the manufacturer's warranty.
6.How to ask for a refund
Contact us with your name, phone number, service date and the reason, along with photos if possible. Email support@servicedarbar.com or call / WhatsApp +91 90884 42238 (Mon - Sun: 8 AM - 8 PM). We will review your request and reply within 2 working days.
7.How refunds are paid
Approved refunds are sent to your UPI ID or bank account within 7 working days. Cash payments are refunded by UPI or bank transfer.