These terms apply when you use the ServiceDarbar website or book any of our home services. By booking a service, you agree to these terms. Please read them carefully.
1.Our services
ServiceDarbar provides home services such as cleaning, AC, chimney, geyser, water purifier and appliance service and repair in Kolkata and nearby areas. Services are carried out by trained experts assigned by us.
2.Booking
- You can book through our website or by phone.
- A booking is confirmed only when we confirm the date and time slot with you.
- Please give a correct address, phone number and a clear description of the problem, so we send the right expert and tools.
- Slots depend on availability. We will tell you if your preferred slot is not available and offer the next one.
3.Prices & payment
- Prices shown on the website are starting prices. The final price depends on the actual work, and our expert will tell you the exact cost before starting.
- No work beyond the booked service is done without your approval.
- Spare parts are charged separately, at the price told to you in advance, and you get a bill for them.
- A visit or inspection charge may apply if you decide not to go ahead after the expert inspects the problem. If you go ahead, it is adjusted in the final bill.
- Payment is due after the job is done, by cash or UPI. We do not ask for advance payment.
4.Your responsibilities
- Be available, or have an adult available, at the address during the booked slot.
- Give the expert safe access to the work area, along with electricity and water where needed.
- Keep valuables, cash and jewellery secured during the service.
- Tell the expert about any known issue, such as earlier repairs, leaks or electrical faults, before work begins.
- Treat our experts with respect. We may stop a service if an expert faces abuse or an unsafe situation.
5.Rescheduling & cancellation
You can reschedule or cancel free of charge up to 2 hours before your slot. Late cancellations, or the expert being unable to reach you at the address, may attract a visit charge. See our Refund Policy for details.
6.Service warranty
If the same issue comes back within 30 days of a repair or service we did, we will return and fix it at no extra labour cost. The warranty does not cover:
- A different problem from the one we fixed.
- Damage from misuse, accidents, power fluctuation, water or pest damage.
- Appliances opened or repaired by anyone else after our visit.
- Spare parts, which carry the manufacturer's own warranty where applicable.
- Cleaning services, where the result naturally depends on use after the job.
7.Liability
Our experts take care while working in your home. If you believe damage was caused by our expert, report it within 24 hours with photos, and we will investigate and make a fair settlement where we are responsible.
We are not responsible for existing faults, damage from old or weak parts that fail during normal handling, or delays caused by reasons outside our control such as weather, strikes or unavailability of parts. Our total liability for any booking is limited to the amount you paid for that service.
8.Using our website
The content, logo, photos and design on this website belong to us and may not be copied without permission. You agree not to misuse the website, attempt to break its security, or use it for any unlawful purpose.
9.Changes to these terms
We may update these terms from time to time. The version on this page at the time of your booking applies to that booking.
10.Governing law
These terms are governed by the laws of India. Any dispute will first be resolved by discussion. If that is not possible, the courts at Kolkata, West Bengal will have jurisdiction.
11.Contact us
Questions about these terms? Email support@servicedarbar.com or call / WhatsApp +91 90884 42238 (Mon - Sun: 8 AM - 8 PM).